What happens if a Business abuses the Report Reviews option?

At AllReviews, we pride ourselves on having a specialised team dedicated to safeguarding genuine opinions and removing unreliable ones. We take all reports and complaints from users and businesses very seriously.

To ensure our work is efficient, we don't tolerate defamation attempts or the misuse of the report feature.

While protecting businesses from abuse is important, we value all opinions. A negative review isn't automatically removed just because it doesn't align with our views.

Do Companies Have Privileges in Reporting Comments?

No. We do distinguish between reports from companies and individual users. However, once an opinion is flagged, it undergoes the same evaluation process, regardless of the source. This feature is completely free for both users and businesses to defend against slander and false reviews. We believe all businesses on our platform are open to criticism. While customers can sometimes be mistaken or overly negative, business owners have the tools to defend themselves.

Consequences for Abusing the Reporting Feature

Businesses have a useful tool to protect themselves from undue criticism, but this doesn’t mean they can misuse it. Every report comes with a reminder of how we value such reports and a link to additional information.

This ensures that anyone making a report understands the consequences, including potential penalties or account suspension if found to be abusing the feature.

What Constitutes Abuse of the Report Function?

Each case is examined individually, but some actions are considered abusive. Here are three examples that could lead to account deactivation:

Malicious Reporting

AllReviews can access a user's report history, allowing us to see the number and nature of reports. Some businesses may try to remove negative reviews without valid reasons while retaining positive ones. Such clear attempts to manipulate opinions will result in permanent account deactivation and the business being held accountable.

Reporting Strong Criticism

At AllReviews, we believe customers have the right to express their dissatisfaction if they feel deceived by a product or service. It's as valid as someone praising a company. Strong or emotional opinions alone are not reasons to report them.

Reporting Without Justification

We value our time and that of our users. Therefore, repeatedly reporting users without logical justification matching the described facts will result in temporary or permanent account suspension.

How to Report Correctly as a Company?

If your company has a public relations representative, we suggest addressing dissatisfied customers, either privately or publicly in the comments section, to resolve issues. If a review seems malicious or false, you are encouraged to report it.

Remember, we offer a guide for companies on how to maximise the functions that AllReviews provides to enhance their public image.

How Effective Is Our Reporting System?

We aim to provide our users with top-notch assurance. We have a 24-hour automated system that tracks and removes any suspicious activity, such as report or vote spam.

In addition, our team carefully reviews each case to make the best decision. If a user disagrees, they can always appeal the decision.